Support
Answers to common questions about Photo Log. If you still need help, email us.
Frequently asked questions
How do I restore my purchase?
Sign in with the store account you used to buy Lifetime access, then tap “Restore purchases” in the plan section of the app's Settings.
What happens after my 3 free records?
You can keep creating records and taking photos. From your 4th record on, exporting a PDF, comparison image or archive file requires Lifetime access, and we tell you this before you start. A free record whose first photo session is finished stays counted even if you delete it.
How do I back up or export my records?
From a record, export a PDF report or an archive file (ZIP, with the original photos) and save it to Files or a cloud drive. If you turn on “Save a copy to Photos” in Settings, a copy of each photo is added to your Photos app as you take it.
What happens to my records if I switch devices?
Your records may not move to a new device automatically, and the app can't import exported records back. Before switching devices, export the records you need as a PDF or an archive file. Restore Lifetime access with “Restore purchases” using the same store account.
I'm not getting notifications.
Reminders for your next photos arrive only if you set a date after finishing a record.
- Check that notifications for this app are allowed in your device settings.
- Check that notifications are turned on in the app's Settings.
- Do Not Disturb or Focus, Low Power Mode and battery optimization can delay or hide notifications.
- Reminders are rescheduled when you open the app. If you changed time zones or haven't opened the app for a while, open it once.
How do I delete my records?
You can delete a record from its detail screen. Uninstalling the app deletes every record. Deleted records can't be recovered, so export them first if you need them.
Are my records sent to a server?
No. Your records and photos are stored only on this device, and the app doesn't send them to our servers or anywhere else. You don't need an account.
Contact us
Email: [email protected]
Including the app name, app version (at the bottom of the app's Settings), your device model and OS version, and what happened helps us help you faster. You don't need to send your records or photos.